Inovexinovex
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Legal

PRIVACY NOTICE

Effective date: 23 August 2026

1. INTRODUCTION

Inovent Express (Inovex) ("Inovex", "we", "our", or "us") respects the privacy of individuals and takes reasonable and appropriate measures to protect personal data collected, received, processed, stored, or otherwise handled through inovex.sa and any associated portals, applications, systems, forms, communication channels, services, technologies, or future platforms operated by Inovex.

This Privacy Notice explains how personal data may be collected, used, disclosed, processed, stored, transferred, retained, and protected in accordance with applicable laws and regulations of the Kingdom of Saudi Arabia, including the Personal Data Protection Law (PDPL), its implementing regulations, and any applicable regulatory requirements.

2. DATA CONTROLLER INFORMATION

The Data Controller is:

Inovent Express (Inovex)

Commercial Registration: 7011338626

VAT Registration Number: 300966002300003

Registered Address:

EDSA8912 8912 Abu Bakr Al Siddiq 3577 Al Manar District Dammam 32273 Kingdom of Saudi Arabia

For purposes of this Privacy Notice, the company is referred to as "Inovex".

3. SCOPE OF THIS NOTICE

This Privacy Notice applies to:

  • Website visitors.
  • Portal users.
  • Current and prospective customers.
  • Quotation request applicants.
  • Newsletter subscribers.
  • Prospective investors.
  • Referral partners.
  • Vendors and contractors.
  • Employment applicants.
  • Users of AI systems and chatbots.
  • Any person who communicates with Inovex through any channel.

4. PERSONAL DATA WE MAY COLLECT

Depending on the nature of the interaction, Inovex may collect personal data including:

Identity Information:

  • Full name.
  • Job title.
  • Employer or company name.
  • Professional identification information.

Contact Information:

  • Mobile number.
  • Email address.
  • Mailing address.
  • Other contact details.

Account Information:

  • Username.
  • Authentication credentials.
  • Portal access information.

Transaction Information:

  • Service requests.
  • Quotation requests.
  • Purchase requests.
  • Payment information.
  • Billing information.
  • Transaction records.

Technical Information:

  • IP address.
  • Device information.
  • Browser information.
  • Operating system information.
  • Cookies.
  • Technical logs.

Communication Information:

  • Emails.
  • Messages.
  • Customer support requests.
  • Customer inquiries.
  • WhatsApp interactions.

Artificial Intelligence Interaction Data:

  • Inputs submitted to chatbots.
  • Feedback and ratings.
  • Records of interactions with automated systems.

Investor, Partner, and Vendor Information:

  • Qualification information.
  • Professional experience.
  • Business information.
  • Information necessary to evaluate a proposed commercial relationship.

5. SOURCES OF PERSONAL DATA

Inovex may obtain personal data from:

  • The individual directly.
  • Electronic forms.
  • Portal registrations.
  • Telephone communications.
  • Email communications.
  • Messaging applications.
  • Account registrations.
  • Cookies and similar technologies.
  • Authorized business partners and service providers.
  • Publicly available sources where lawful.

6. PURPOSES OF PROCESSING

Personal data may be processed for purposes including:

  • Operating and administering the Website.
  • Creating and managing accounts.
  • Delivering requested services.
  • Responding to inquiries and requests.
  • Preparing quotations and proposals.
  • Managing payments and invoicing.
  • Managing commercial relationships.
  • Evaluating vendors and partners.
  • Managing investor inquiries.
  • Enhancing user experience.
  • Improving services and operations.
  • Security and cybersecurity protection.
  • Fraud prevention.
  • Compliance with legal and regulatory obligations.
  • Managing disputes and claims.
  • Sending operational communications.
  • Sending marketing communications where lawfully permitted.

7. LEGAL BASIS FOR PROCESSING

Personal data may be processed on one or more lawful bases including:

  • Performance of a requested service or contractual relationship.
  • Consent where consent is required.
  • Compliance with legal or regulatory obligations.
  • Legitimate interests of Inovex that do not override applicable rights and protections.
  • Any other lawful basis recognized under applicable law.

8. COOKIES AND SIMILAR TECHNOLOGIES

Inovex may use cookies and similar technologies for purposes such as:

  • Operating the Website.
  • Storing preferences.
  • Improving performance.
  • Website analytics.
  • Security enhancement.
  • Measuring effectiveness of services and content.

A separate Cookie Notice may be issued and shall supplement this Privacy Notice.

9. DISCLOSURE OF PERSONAL DATA

Inovex may disclose personal data where appropriate to:

  • Technology service providers.
  • Hosting providers.
  • Payment service providers.
  • Communication and messaging providers.
  • Analytics providers.
  • Artificial intelligence service providers.
  • Professional advisors.
  • Regulatory authorities.
  • Government entities.
  • Courts and competent authorities.
  • Other parties where permitted or required by law.

Inovex does not sell personal data as a standalone commercial activity.

10. INTERNATIONAL DATA TRANSFERS

Certain personal data may be processed, accessed, transferred, hosted, or stored outside the Kingdom of Saudi Arabia where such transfer is lawful, operationally necessary, supported by appropriate safeguards, or otherwise permitted under applicable law.

Inovex will take reasonable measures intended to protect personal data in connection with such transfers.

11. DATA RETENTION

Inovex retains personal data for as long as reasonably necessary to fulfill the purposes for which the data was collected, to comply with legal, regulatory, accounting, operational, contractual, or business requirements, or to protect legitimate interests.

When retention is no longer necessary, data may be deleted, destroyed, anonymized, or otherwise handled in accordance with applicable requirements.

12. DATA SECURITY

Inovex implements reasonable organizational, administrative, technical, and security measures intended to protect personal data against:

  • Unauthorized access.
  • Unlawful use.
  • Unauthorized disclosure.
  • Unauthorized alteration.
  • Destruction.
  • Loss.

However, no network, platform, transmission method, or storage system can be guaranteed to be completely secure.

13. DATA SUBJECT RIGHTS

Subject to applicable law and any lawful limitations or exceptions, individuals may have rights including:

  • The right to be informed.
  • The right to access personal data.
  • The right to obtain a copy.
  • The right to request correction, updating, or completion.
  • The right to request destruction where legally available.
  • The right to withdraw consent where processing is based on consent.
  • Any additional rights granted by applicable law.

14. REQUESTS AND OBJECTIONS

Individuals may exercise applicable rights or submit privacy-related requests, inquiries, complaints, or objections through contact channels designated by Inovex from time to time.

Inovex may require identity verification before acting upon any request.

15. MARKETING COMMUNICATIONS

Inovex may send marketing, promotional, informational, or business-development communications relating to products, services, initiatives, activities, or future offerings where legally permitted.

Recipients may opt out of such communications using available unsubscribe mechanisms or other methods designated by Inovex.

16. ARTIFICIAL INTELLIGENCE AND AUTOMATED COMMUNICATIONS

Inovex may use artificial intelligence systems and automated tools to assist with:

  • Processing requests.
  • Responding to inquiries.
  • Classifying communications.
  • Improving customer experience.
  • Generating content.
  • Analyzing information.

The use of artificial intelligence does not create additional contractual rights or obligations.

Data processed through such channels remains subject to this Privacy Notice and applicable law.

17. CHILDREN'S PRIVACY

Inovex services are not directed toward minors unless specifically indicated for a particular service.

Where Inovex becomes aware that personal data has been collected in a manner inconsistent with applicable requirements, reasonable corrective measures may be taken, including deletion where appropriate.

18. CHANGES TO THIS PRIVACY NOTICE

Inovex may amend, revise, replace, or update this Privacy Notice at any time.

The version published on the Website shall become effective from its publication date unless otherwise stated.

19. LANGUAGE

This Privacy Notice is prepared in both Arabic and English.

The Arabic version is the original and governing version.

In the event of any conflict, inconsistency, ambiguity, interpretation issue, or discrepancy between the Arabic and English versions, the Arabic version shall prevail.

20. SEVERABILITY

If any provision of this Privacy Notice is held to be invalid, unenforceable, or unlawful, the remaining provisions shall remain valid and enforceable.

21. CONTACT INFORMATION

Questions, requests, privacy inquiries, complaints, or data subject rights requests may be submitted through the contact channels designated by Inovex from time to time.

Privacy Contact: privacy@inovex.sa

Legal Contact: legal@inovex.sa

22. FINAL PROVISIONS

Nothing in this Privacy Notice is intended to restrict, waive, exclude, or limit any right that may not lawfully be restricted, waived, excluded, or limited under applicable law.

All provisions of this Privacy Notice shall be interpreted in a manner intended to support compliance with the laws and regulations of the Kingdom of Saudi Arabia.